This Privacy Policy explains how Cycle Care Hub processes personal information in connection with bicycle servicing, repairs, workshop visits, and use of this website. It applies to customers, prospective customers, and other individuals who communicate with us or provide information during the service process.
We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related records, collection summaries, and limited technical data from website use. Where relevant, we also process communication content and records needed to manage bookings, workshop visits, and service follow-up.
We collect data when a person makes a service inquiry, books by phone, email, contact form, or drop-in, brings a bicycle for assessment, approves work, or collects the bicycle after service. We may also receive information from payment processes, messages sent to us, and basic website or device data generated during use of the site.
Cookies may include session cookies that help the site function during a visit, persistent cookies that remember basic preferences, and limited analytics or performance cookies where enabled. These cookies are used to support site security, improve usability, and understand general website performance without unnecessary collection.
Users may manage cookies through their browser controls and, where available, device settings. Blocking certain cookies may affect form submission, session continuity, or other basic website functions. We do not rely on cookie settings to override legal or operational requirements for processing.
Subject to legal limits, individuals may request access to their personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where we are not required to keep the information. Some records may need to be retained for accounting, dispute handling, or other lawful purposes.
To make a privacy request, provide enough information for us to identify the relevant record and assess the request. We may ask for additional details before acting on a request, and we may decline or limit a request where the law permits us to do so.
Retention periods depend on the type of record and the reason it was collected. Service and quote records are kept for a practical period to manage follow-up, disputes, accounting, and workshop administration. Information is deleted, anonymised, or archived when it is no longer required, unless a longer period is needed by law or for legitimate business records.
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or direct communication where appropriate.
We use personal information to respond to enquiries, arrange bicycle intake, carry out mechanical inspection, prepare and confirm scope and quote approval, perform repair and adjustment work, complete quality checks, provide collection summaries, manage payments, maintain records, and communicate about service status. We also use limited technical data to operate, secure, and improve the website.
We may share information with payment processors, communication providers, website hosting or technical support services, and other operational partners that assist with bookings, recordkeeping, or site maintenance. These parties are expected to handle information under appropriate confidentiality and security obligations and may not use it for unrelated purposes.
Personal information may be shared when required to comply with legal obligations, lawful requests, court orders, or regulatory duties. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the workshop, our customers, or others.
Use the contact details below for privacy questions, access requests, or concerns about this policy.
